Pre-Sale Service
Time:2022-05-09
Views:944
1、Customer demand research
Proactive contact: establish contact with potential foreign customers through various channels (such as official website messages, emails, social media, industry exhibitions, etc.), respond to customer inquiries at the first time, and ensure that a preliminary reply is given within 24 hours.
In-depth understanding of application scenarios: Communicate with customers about their specific equipment, systems or projects using connectors, and understand the connector product operating environment (temperature, humidity, electromagnetic interference, etc.), signal transmission requirements (high speed, low latency, high stability, etc.), as well as the mechanical connection characteristics (the number of times of plugging and unplugging, seismic requirements, etc.), in order to accurately recommend the product to lay the foundation.
Analysis of customer pain points: ask customers in the past the use of connectors in the process of the problems encountered, such as poor contact, poor compatibility, installation inconvenience, etc., these pain points as a follow-up product introduction and customization of the program focus on the direction of the attack, so that customers perceive the depth of our concern for their needs.
2、Professional product promotion
Customized information presentation: Based on the results of customer demand research, we customize product information packages for customers, highlighting the technical specifications and performance advantages; provide successful application case studies.
Detailed explanation of technical parameters: Arrange professional and technical personnel to conduct in-depth interpretation of key technical parameters of customer concern, and compare similar products in the market.
Sample trial support: For customers with strong intention of cooperation, provide free samples with detailed trial guide. We will follow up the whole sample trial process, answer customers‘ questions in time, collect trial feedback, and generally make the first return visit within one week after the customer receives the sample to understand the initial trial experience.
3、Project program customization
Cross-departmental collaboration: In response to the needs of large-scale projects, the organization of R & D, engineering, after-sales and other departments to set up a special group, and the customer project team to dock directly. The R&D department is responsible for optimizing the product design according to the customer‘s special technical needs; the engineering department develops the connector integration scheme based on the customer‘s equipment architecture, including wiring planning, space layout suggestions, etc.; the after-sales department plans the after-sales protection strategy in advance, anticipates the possible maintenance problems and provides a plan.
Cost-benefit analysis: to provide customers with detailed cost, improve system operating efficiency to increase capacity gains, so that customers can see the return on investment, to help their decision-making.
Customized service commitment: according to the customer‘s project schedule, develop exclusive production and delivery plan, commitment to on-time or even early delivery; for customers in packaging, marking, logistics and distribution and other special requirements, to provide customized solutions, to ensure that the product can be smooth and efficient to reach the hands of the customer, to meet the node of its project schedule.
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